If you ever own your own business you should run it just like Dixie Horse and Mule Company, that's what I told my kids when I got home last night. This is quite possibly the best business I have ever had the pleasure of transacting with. Mike Bozeman was my first contact on the phone and our guide through this process I refuse to call him a salesman as he is nothing like any of the negative connotations that come to mind when one hears that word. He was easy going and knowledgeable and equally comfortable talking to me about hunting as he was my daughter about her horse. He was just a cool guy with a lot of trailers to show us, exactly whet we needed. Our trade-in started out as a mess because I didn't have the title for the old trailer. In stepped Jessica Little who made that problem go away with a few phone calls and strokes on her computer. She called me several times along the way to keep me posted on the progress of obtaining the title and I never worried about it because it was abundantly clear she had done this before and had it completely under control. What may have taken me months to take care of was done by her in 2 weeks. Fireball did our walkthrough on pickup day and wasn't satisfied until every latch, lock, and hinge worked to perfection. He was great, clearly knew the trailer well, and seemed proud of the product he was presenting to us. He made sure we had everything we needed before we left, including some things we would not have thought of. And along the way Mike Shaffer came out to introduce himself and provide his contact information should we ever have any trouble with how to work things or if something broke on the road. Cynthia had all of our paperwork ready so all that was left was to sign my name a few times, write a check, and hook up to my new trailer. My old one was gone so fast I barely got to say goodbye! And then the finishing touch, some DHMCO branded gear to take with us. I was looking for a shirt or hat to buy and was disappointed not to find one, and then y'all gave us some shirts, huggers and key chains--awesome.

From your website to your phone message to your property and inventory to your people, y'all definitely have a great understanding of your brand and how to treat customers. I was blown away by the entire process and feel grateful to have met all of you. I'll send any business I can your way because anyone who buys a trailer anywhere else is a fool!

Thanks for everything,

Rob Wood
Mobile, AL

ijust want to thank you for having such a great staff. i am very happy wiyh my trailer and the way your staff did there job. from the salesman and the lovly lady that handled the paper work. lets not forget the great help out back going over the trailer and making sure all was good. it was about a 900 mile drive for me and worth every mile. thanks again.
Owen Finch

We want to say THANK YOU to everyone involved with the repairs to our Bison Horse Trailer. Bison really stepped up to show concern for their product and to make sure customers are enjoying their trailers.

We had met Don, owner of Dixie Horse and Mule, a few years back at the Alabama Horse Fair where we had a vendor booth. We have met a lot of DH&M customers over the past few years and all talk about how he takes care of his customers. I have to say, now first hand for us, he his top-notch when it comes to customer service.

Don and his staff provided excellent customer service in making the repairs to our trailer. Michael, the service department manager, goes above and beyond to make customers happy. Michael kept us informed through email and phone calls on the progress on our trailer. When we made the trip back he had the trailer prepped for our overnight stay on the lot. He met us first thing the next morning and was on top of every issue. I cant say enough about Michaels customer service.

Again, thank you to everyone! We are quite happy with how our issues were resolved.

Darwin and Elizabeth Clark
Caddo Equestrian and Horse Motel
Trinity, AL

Thank you for your quick response. I think $100 for the tire is a fair compromise.

We are pleased with our trailer and our purchasing experience from Dixie Horse and Mule Company. Mike was a pleasure to deal with, and put up with several phone calls and e-mails from me about the trailer prior to us making the final decision.

Michael, in your service department, has also been great. This being our first RV, we had multiple questions on how to do certain things the first few nights we stayed in our trailer. Your service guys Fireball did a great job in going over the workings of the trailer prior to us leaving the lot, but it was a bit overwhelming for us at the moment. Michael has patiently taken my phone calls and assisted me with whatever our problems were at the moment. Most of the time it was because of something that I was doing wrong, or not doing.

One of your service guys did not get his name helped us move all of our stuff from our old trailer into the new one.

Cindy, in your finance department, was very nice to deal with as well. She also recommended a place for us to spend our first night in the trailer on coast of Florida, something I only dreamed of prior to this trip.

We traveled over 1000 miles to get to DHMCO, but we were able to make a mini vacation out of it. This trailer and the mini vacation is our anniversary 25 years gift to each other, thanks to you and your staff.

We have already recommended two of our friends to DHMCO. Thank you again!

Derek W. Welsh
Lawrence, KS

Michael,

I am speechless. Thank you so much!!!! I truly did not expect this. You guys raise the bar very time I talk to you. Thank you, Thank you! Thank you!


V/R!

JoEllen

I am simply AMAZED! I got home from work and the fenders were on my porch!

Thank you Michael. Don I could hug you! You and your team are AWESOME! I will always come to you for my trailer needs. Thank you!

V/R

JoEllen
Odum, GA

I wanted to take a few minutes to tell you how much Keaton helped me. I live in NC and was considering a locall dealer with a year old trailer and Dixie with the same model but 2015. Keaton was very honest and informative about what he could do for me. Even though I was not able to buy with Dixie I will recommend your company to anyone looking for a horse trailer. I feel Keaton went out of his way to answer my many specific questions and he's the epitome of how a salesman should be trained to treat clients.

Jodie Williams
Concord, NC

We have been definitely bragging on Yall and letting all our friends know we got a much better deal and hell of a lot friendlier people at DH&M.

Thanks again,
Bobby and PJ Mullennix
Brazoria, TX

Eric and Don,

I want to thank both of you for your time and effort that you put into resolving the problem with our tires. Our reimbursement check came in over the weekend! I appreciate your customer service and will be happy to recommend you guys any day!!
Hope you have a great day.

Twila Troyer

Dan,
Just wanted to drop you a note. To let you know that after searching high and low looking at many trailers, and wrestling with the decision to buy another RV type of trailer, we are very pleased with our choice!!
I was worried making such a purchase over the internet. I went and looked at the Lakota that I really liked before choosing the bison, while
Rick was in the office doing the paper work. I had no regrets. The
Lakota was very nice, but I feel like I got more bang for my buck with the bison. It exceeded my expectations! I had looked at Bisons closer to my home but the dealer didn't have the set up you guys had.
Chris in customer service was great! I don't know many service technicians, willing to give you their cell phone number, he even made me call him!
I can see why y'all have a great and thriving business, customer service!!
My family has been in the retail market for over 100 yrs, customer service is very important, and it's lacking in businesses today!!

Again, Thank y'all so much for an easy transition!
Jennie Ware