Mike, Michael, Cynthia and the entire crew and staff,

We just wanted to let you know how much we appreciated your hospitality the Friday that we came to pick a trailer and to let you know how much we love the trailer.

From the time we pulled on the lot we were treated like we were appreciated. There are so many trailers to choose from we had been going over them online for about a week and had the list narrowed down to 4 we thought we would like.



Mike was with a customer, but we were asked if we knew what we wanted and we said that it was a Lakotas that we were interested in so we were pointed in the right direction to go look. It was awesome to be able to walk up, look in and check it out without high pressure sales tactics.



The walk thru performed by the service department makes a difference, and I am sure that it prevents many a small problem from becoming major. The walk-thru with the customer is great also to make sure that how everything works is understood.



It was great to go camping in it this weekend for the first time. It is rare to take a new trailer out and everything be 100% as it should. We so enjoyed the trip with no problems and just being able to ride and come back and relax without that uptight feeling you get when your new purchase is frustrating you.



We will recommend you over and over!



Thanks again,

Barbara and George Martin

Mr Don
I am headed for nc Mtns today.
I am going to sleep tonight in my new trailer.
I am 57 years old , I have paid for several new trailers , I am never have met a finer group of folks than you all.
I thank you for that.
I will praise you all above anybody I have ever done bussiness with!!!!!
All of your people know how to treat folks like they appreciate them.
Thanks again
Marshall

Cindy:

I just wanted to say thank you very much for the hard work you put into my application. It seems that what you do would be one of the less appreciated compared to the salespeople but I wanted to let you know that I am truly appreciative that you took the time to make this happen. Without your hard work I know it would not be possible for me to acquire my first horse trailer. Know I can return the favors to my friends lol. Have a truly blessed day and can I tell you I am seriously pumped.

Dawn Vannoy

Thanks Michael, Mr. Don,Keaton, Ms. Cindy for all your help !!

This is why I always recommend Dixie Horse and Mule Co. !!!! Why I sent my good friend Johnny Haskins from Douglas Ga to buy a trailer from you guy's !! I understand that you are not obligated to do this but are willing to do the right thing and I appreciate that !! LAKOTA should be proud to have Dixie Horse and Mule co. as a dealer for their product !! Good people with customer service that is second to none !!


I also run a Truck Leasing co and it's hard for me to get away right now, it's our busiest time of the year . With that being said would it be possible for you to ship the fenders to me and I will install them ? I would be glad to pay for the shipping if I need to ?

Thanks
DAVID BARTON
MACON SERVICE MGR
INTERSTATE NATIONALEASE,INC

Good morning
Just wanted to let you know that I got the remote yesterday. Thank you for getting it to me.

We have camped the last 2 weekends and are really enjoying our Laredo. Everything works great!

Thanks again for everything you have done. Bison certainly stands behind their products and you can bet that when somebody asks us how we like it we a going to have very favorable things to say. You are partnered with a great company in Dixie Horse and Mule!

Thanks again,
Bill Cromartie
Tallahassee,FL

Mike,

Just a quick note to let you know how impressed we are with your entire organization. You, Michael, JT, and Cynthia were all very professional and very helpful. It is such a pleasure in this day and age to come across an organization that understands the meaning of great customer service and delivers on their commitment. Mr. Smith is very fortunate to have each and every one of you on his team!

We will be happy to recommend you and your company to everyone.

Frank Reed
Hudson, IL

I can definitely say Dixie has the best customer service I have ever seen! I recommend them highly.

Jan Tabor

Don Smith is a great guy to deal with. We bought our 6 horse extra wide gooseneck trailer at DHMCO maybe 15 years ago.. Sure wish when I'd had the money, I'd gone with an aluminum trailer....my steel trailer is still functional but needing repairs......not to mention having 14 horses now.........Don probably remembers us......It was our first gooseneck horse trailer and I backed it over Don's mailbox......sorry, Don.

Paul Harvie

I couldnt be more thrilled with my new horse trailer! You and your team Cindy, Michael and Joey made the process such a pleasant experience. As a single woman traveling to a dealership, by myself, I have to say my guard was up. I expected to feel pushed to buy and to have some detail slipped past me that I was not aware. I was truly amazed that I never felt any pressure to buy anything and you all were very through with every detail! When I did narrow my choices and even change my choice of trailer, no one ever pushed or nudged me in any direction except to say that you all just wanted me to be happy. You were patient with my decision making process, including thoroughly answering A LOT of questions. I also appreciate you all outfitting my trailer to my specifications. It was wonderful to leave knowing I would not have to add misc. items when I returned home. I cant thank you enough. You all genuinely want your customers to be happy with their purchase and go out of your way to make that happen. That seems rare these days. Thank you!

Mary Margarett Nevin

Hey Mike,
Chayla and I would like to thank you for everything!! We talked on the way home and came to the conclusion that we probably bought one of the cheaper new horse trainers in your lot but you Fireball and Cindy treated us like we bought the most expensive one! Made us feel like a million bucks!! That means a lot to folks like us! Thanks! You are on the top of the list for customer service! Anyone I know that needs a trailer will be sent your way!

Troy Ostby
Starbuck, MN