Dixie Horse & Mule Co. Testimonials
Testimonials
We work hard to provide the best customer service before, during, and after your purchase. References are available, just ask!
Page 1
To the crew at Dixie Horse and Mule,
I just want to thank you all for going above and beyond my expectations. You didn't stop at providing professional sales and service. But have extended your appreciation by sending me a delicious tin of fresh baked cookies.
WOW, this was unexpected but highly appreciated! The cookies are great and as a fat southern boy, I know good food!
I can honestly say, as an owner of two Dixie Horse and Mule trailers, I've never had a bad day at Dixie Horse and Mule.
Again, thanks much to everyone!
Sincerely,
David Rigdon
I just want to thank you all for going above and beyond my expectations. You didn't stop at providing professional sales and service. But have extended your appreciation by sending me a delicious tin of fresh baked cookies.
WOW, this was unexpected but highly appreciated! The cookies are great and as a fat southern boy, I know good food!
I can honestly say, as an owner of two Dixie Horse and Mule trailers, I've never had a bad day at Dixie Horse and Mule.
Again, thanks much to everyone!
Sincerely,
David Rigdon
Good morning,
We made it home safe and sound to Michigan after meeting Brandon in Kentucky with the trailer.
In my opinion, Dixie Horse and Mule Co, definitely gets a 5 Star rating from me! From the time I applied online for the loan, till Brandon delivered it to Kentucky, I received nothing but polite, friendly, quick response time on all questions service. That is rare in the world today, and want to all to know how much I appreciated it. Even the Credit Union was awesome to deal with. This was a huge purchase for me, and Keaton made it as painless as possible. He went above and beyond, answering questions when the poor guy was at home sick, always polite and always answering in a timely manner. Cynthia got the job done quickly and efficiently with the financing. That's always the most stressful for me, and I do apologize for getting upset that one time. There was no excuse for that. Michael and his service department did a great job on the walk through, but even a better job getting the trailer ready for me. There replaced and fixed things that I didn't expect in buying a "used" trailer. Again, top notch service! And last but not least, Brandon was actually a bit early on the delivery which was perfect because so was I. He demonstrated and talked us through hooking up and unhooking the trailer. He answered all my questions. I even asked him for his advice on hauling tips. I have never hauled a gooseneck or anything this long. He definitely made me feel more comfortable for the 8 hour ride home.
So, sorry to carry on, but in a world where customer service barley exists, I want you to know how much I truly appreciated the ENTIRE process.
Sincerely,
Sue Cheney
We made it home safe and sound to Michigan after meeting Brandon in Kentucky with the trailer.
In my opinion, Dixie Horse and Mule Co, definitely gets a 5 Star rating from me! From the time I applied online for the loan, till Brandon delivered it to Kentucky, I received nothing but polite, friendly, quick response time on all questions service. That is rare in the world today, and want to all to know how much I appreciated it. Even the Credit Union was awesome to deal with. This was a huge purchase for me, and Keaton made it as painless as possible. He went above and beyond, answering questions when the poor guy was at home sick, always polite and always answering in a timely manner. Cynthia got the job done quickly and efficiently with the financing. That's always the most stressful for me, and I do apologize for getting upset that one time. There was no excuse for that. Michael and his service department did a great job on the walk through, but even a better job getting the trailer ready for me. There replaced and fixed things that I didn't expect in buying a "used" trailer. Again, top notch service! And last but not least, Brandon was actually a bit early on the delivery which was perfect because so was I. He demonstrated and talked us through hooking up and unhooking the trailer. He answered all my questions. I even asked him for his advice on hauling tips. I have never hauled a gooseneck or anything this long. He definitely made me feel more comfortable for the 8 hour ride home.
So, sorry to carry on, but in a world where customer service barley exists, I want you to know how much I truly appreciated the ENTIRE process.
Sincerely,
Sue Cheney
To the Best Dang Team ever! Dixie Horse and Mule, you all really know how to treat your customers "like family", Keaton, Cynthia, Shaffer, John, Priscilla, and the welder guy! Thanks for allowing us to stay on your lot Saturday night, it was wonderful! John you went above and beyond to make us feel special.... AC on, cold bottled water with flavor packs and decals!!! Until next time, we love our Dixie Outlaw!
Joey Layne
Terry Tyler
Joey Layne
Terry Tyler
Many thanks to Lakota and DHMCO, all of the issues with the trailer have been fixed in a professional and timely manner. I appreciate you all and your teams very much. I would hope that anyone that was involved in making all this work that someone would tell them that I appreciate their efforts. I know that I purchased the right brand of trailer from the right dealer.
Thanks Again,
Bill Campbell
Thanks Again,
Bill Campbell
I have no words to describe how amazed I am with the unbelievable amount of customer service we have received from Dixie Horse and Mule Co. - Horse Trailer and Tractor Sales!!!! This is hands down the most amazing business I have ever dealt with! I purchased my first living quarters horse trailer from them, usedsite unseenand I had it for about a month or two ,I didnt use at all because shys horse was hurt the day we got it but when I did finally use and had an issue and spoke with them, they drove all the way down from Alabama picked the trailer up repaired the entire floor and even repaired a large dent my 3yr old mare put in the fenderjust because, and they drove the trailer all the way back here to FL and dropped it off at our home! Then helped with repair for one other issue we had! They have the most amazing customer service I have ever seen and are truly great people! If you are looking to purchase a trailer?! I highly recommend them!! Thank yall for everything!! I am in love with the trailer and thankful for everything!
I just wanted to let you know that since I totaled my 2019 Laredo Bison that you and your staff had made perfect for me, I will definitely be buying my new Lakota from Mike.
Your kindness toward me, even when I was not a nice person, made me realize your business is the only one I want to be involved with. I would like to say I was under the influence of my trainer when I was so ugly and that is not the person I am.
This is what I sent to Michael earlier today:
Michael, I thank you for everything you have done for me since I met you 2 years ago this month. You have been so kind, thoughtful and you are very knowledgeable in your job. YOU WILL BE THE REASON MY NEXT TRAILER COMES FROM DIXIE!!!
I want to thank the whole Dixie crew and you.
Your kindness toward me, even when I was not a nice person, made me realize your business is the only one I want to be involved with. I would like to say I was under the influence of my trainer when I was so ugly and that is not the person I am.
This is what I sent to Michael earlier today:
Michael, I thank you for everything you have done for me since I met you 2 years ago this month. You have been so kind, thoughtful and you are very knowledgeable in your job. YOU WILL BE THE REASON MY NEXT TRAILER COMES FROM DIXIE!!!
I want to thank the whole Dixie crew and you.
The folks at Dixie Horse and Mule are Fantastic from Don the owner ,to Cindy in Finance and Mike in delivery your service is second to None I give you all 5 stars.
Ronald Adams
Ronald Adams
The folks at Dixie Horse and Mule are Fantastic from Don the owner ,to Cindy in Finance and Mike in delivery your service is second to None I give you all 5
Ronald Adams
Ronald Adams
Hello Keaton. Its betty McFadden. I just wanted you to know that Barry and I are so pleased with our 2006 sundowner horse trailer. I appreciate the way yall work so hard to get it here by the 10 of October. Just because I had my dates mixed up you made it happen. Thank you thank you thank you. The man that brought us our trailer was very detailed in everything that we needed to know about the trailer. He was very very polite and was wonderful to work with on the paperwork. We tell everyone where we got it and how great yall were. Again thank you so so much for helping us. This this the first living quarters horse trailer we have ever owned. It was amazing to have it for our trip this past week. WE LOVE OUR HORSE TRAILER. Thank you DIXIE HORSE AND MULE COMPANY AND THE STAFF. For making a TEXAS girl dreams come true BETTY MCFADDEN
My wife and I bought a horse trailer from Dixie Horse and Mule several years ago so when we found our need for a utility trailer even from being out of state the choice was easy to make. Trailer was as advertised and even more and as before customer service was like nothing you would ever dream of! Very good company selling very good merchandise, what else could you ask for???
Randy
Double C Ranch
Randy
Double C Ranch