Hello,
I recently purchased a 2015 Bison Trail hand from your company.
I wanted to recount my experience.
When I called I was connected to Dan Byers, who immediately set out to listen to what I was looking for in my first LQ trailer for a single rider with one horse.
He didn't try to upsell me to a super duper deluxe 17 horse rig, but when I had settled on the 2H Trailhand, he pointed out some features I was lacking that would be beneficial, such as electric awning, jack and goodyears. Nice upgrades, along with a nice pull out sofa.
When it came to financing , I had enough of a down payment that allowed for extended warranty coverage on trailer and tires to be financed in with the deal along with all my Fl state taxes and fees. The paperwork aspect was painless.
Your 24 hour live chat was awesome, and when I contacted them I got a personal response from Dan within minutes, even at 9pm!
We had the entire deal completed in several days, and delivery scheduled within a week. A great time frame in my opinion.
From the moment delivery was scheduled I was contacted immediately by John Jensen who identified himself as my deliver agent.
He was most interested in delivering the rig on MY time schedule to suit me and my work , which may be unpredictable.
He kept in phone and text contact with me every step on the way, and arrived at my home precisely when he stated he would.
His care for my trailer was evident, as it arrived beautifully clean and much prettier in person than the pictures allow.
He carefully backed and placed the trailer at my chosen location.
He spent the next several hours with my going through a complete checklist of features and functions and all the safety aspects of the trailer, to my satisfaction, providing answers to all of my multiple questions. I was actually a little disappointed that he had to get back on the road to Ocala for a haul back, as I wanted to take him for a trail ride and dinner to thank him for all the time and expertise he shared with me.
I am extremely pleased with my purchase, and although I have much to still learn and experience with my new Bison Trailhand, I have already learned that the people at Dixie Horse and Mule Company are good folk and deserve highest praise.
Many of my fellow members of Myakka River Riders have made trailer purchases from DHMC, and I will recommend to anyone looking for a new rig to contact Dan Byers and ask to have John Jensen to deliver their purchase, as I count them both as friends now.
Thanks for a very pleasant experience.
Kindest regards,
Richard Jackson
Myakka City, FL