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Buying FAQ

DHM Buying FAQBuying a horse trailer can be a big decision with lots of factors to consider. Our Buying FAQ will help you to know what to expect when you purchase your new horse trailer.

When you purchase from Dixie Horse & Mule Co., we will walk you through the process. Each and every department will answers all of your questions and make sure that you have a smooth buying experience.

We are ready to earn your business!

Do you accept Trade-Ins?

Yes, we do accept trade-ins and if we buy from you, you will receive payment IMMEDIATELY.

For trade-ins, we require:

  • It must be safe, usable and road-worthy.
  • Must have a title in good standing.
  • Must be priced so that we can re-sell it at a profit.

Fill out the form for a trade-in request.

Can I reserve online?

Reserving a trailer is as easy as picking up the phone! While at this time you can not reserve online, our Sales Team is very accessible and can reserve your trailer for a $500 non-refundable deposit.

Already know which trailer is yours? Give us a call now to reserve!

How long does it take to pick up my new trailer?

You should allow for 2 to 3 hours where you can thoroughly learn about and become familiar with your new trailer.

When you pick up your new horse trailer, we walk you through every systems and show you how to use them.  This may take several hours, but we want you to enjoy your new horse trailer, and will spend the time needed to make sure you all of your questions are answered.

To allow time for this, we ask that you schedule all pick ups no later than 3PM on week days and no later than 10AM on Saturday.

Do you deliver?

Yes, we deliver horse trailers throughout the US. We use a professional, licensed and insured transport company.

If you need to have a trailer delivered outside the continental US, we will work with the overseas transport provider of your choice. At this time, we are not able to deliver trucks.

You can request a delivery quote here.

Do you offer a warranty on used horse trailers?

interstateYes, Dixie Horse & Mule Co. offers an extended warranty on used trailers through Interstate.

For more information on the extended warranty, visit Interstate’s Warranty Services.

Do you offer an Emergency Roadside Assistance program for horse owners?

US Rider Equestrian Motor PlanYes, Dixie Horse & Mule Co. offers US Riders Equestrian Motor Plan. This plan covers 24/7 nationwide roadside assistance for you and your horse.

For full details on the emergency roadside assistance plan, visit US Rider’s Membership Benefits.

Can I buy online?

You can start the purchase process online. Because of all the details, you will need to speak directly to one of our helpful Salespeople for purchasing.

Our Sales Team is available Monday through Saturday from 8 a.m. to 5 p.m. Monday through Saturday. You can send an email or leave a message any time and any day and we will contact you back as soon as possible.

Phone or Text – (877) 594-5665

Email – info@dhmco.com

Chat – Online at dhmco.com

Do you offer Financing?

Easy FinancingYes, our Financing Department is top notch! We have built relationships with more than 20 banks and our in-house finance department will work one-on-one with you to ensure that your financing is the best deal for you.

Our credit specialist are experienced and work one-on-one with you and can help you through the process, even if you have bad credit.Learn what opportunities you have by calling a Credit Specialist today at (877) 694-5665 ext 127.

I'm out-of-state. How is the best way for me to get my trailer?

Dixie Horse & Mule has several options for you as most of our customers are out-of-state.

Within the U.S.:

  • Delivery – We can delivery your trailer to you in the continental U.S.
  • Roadtrip – What a better way to break your new trailer in than on a roadtrip. Our service department will review the trailer with you and make sure you are ready and comfortable for the open road.
  • We can meet you halfway! – Get the best of both options.

For international customers:

  • Delivery – We can deliver your trailer to a port of your choosing.

Want to know more about Delivery? Visit our Delivery page!

I'm ready to purchase! What do I need to bring with me?

Ask you salesperson for what you need to bring with you including required documents. Common documents required are:

  • Valid Driver’s License
  • Proof of Insurance
  • Towing Vehicle (if purchasing a horse trailer)
  • Payment Method
  • If Financing, you will also need proof of income and proof of residence.

Not all of these documents will be required, ask your helpful Salesperson for details.