From our customers...
I would like to recognize one of your employees for outstanding customer service. Brooks has the kind of attitude toward his customers that should make a company proud to have him as a part of their staff. I have had several problems with my new Sundowner Trailer that I purchased from Dixie Horse & Mule Company and I greatly appreciate Brook's efforts, kindness and attention to detail in correcting the problems. I have watched Brooks stop what he was doing and personally perform work himself and pay great attention to detail to ensure customer satisfaction. I know DHMCO sales most of their horse trailers on line therefore, I do not know if many of your customers have the opportunity to actually meet your service staff. However I know that if all of your customers are treated with the kind of attitude that Brooks exhibits in his daily work, you will have a lot of repeat customers. After all, the best marketing scheme any company can have is satisfied customers freely advertising for them and that is what I intend to do based solely on how I was treated by Brooks.
I would also like to comment on John. He always appears to work hard to please Brooks and customers.
Thank you for this opportunity to comment and I hope that DHMCO will reward these employees as they well deserve.
Satisfied Customer,
Keith Alan Hinson
