From our customers...
You are more than welcome. Just to let you know, I also have friends in the mid-West who say they will be looking for trailers in the future. I am also going to forward your company name to them for contact.
You know, it is easy to give a referral when the follow-up on problems is as conscientious as yours was. It shows a person who really thinks about the customer and provides good customer service. As you probably have gathered, I work for Aflac and we STRESS customer service here. Sometimes to the detriment of the company, but as much as possible to the benefit of the customer.
I was using another Sundowner dealership in North Alabama, but after the treatment I received this past week on some warranty work I am actively looking for another repair shop. I even considered traveling to Sundowner of TN for warranty work. I currently have 2 Sundowners a bumper pull and an LQ. So I am happy to know that your shop will work on trailers other than the ones you sell. I will definitely check it out when I have something else to service on my trailers.
I had referred Debby before the birddog was in effect, but it is very much appreciated since I have a new mare that I hope to qualify for either the AMA World or the Select AMA World next year. Cash is going to be tight. So THANKS!
I hope your and yours have a Happy Thanksgiving and a Merry Christmas.
Mary Louise May Accounting Specialist III
