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Dixie Horse & Mule Co. Testimonials

Testimonials

We work hard to provide the best customer service before, during, and after your purchase. References are available, just ask!
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Good morning
Just wanted to let you know that I got the remote yesterday. Thank you for getting it to me.

We have camped the last 2 weekends and are really enjoying our Laredo. Everything works great!

Thanks again for everything you have done. Bison certainly stands behind their products and you can bet that when somebody asks us how we like it we a going to have very favorable things to say. You are partnered with a great company in Dixie Horse and Mule!

Thanks again,
Bill Cromartie
Tallahassee,FL
Mike,

Just a quick note to let you know how impressed we are with your entire organization. You, Michael, JT, and Cynthia were all very professional and very helpful. It is such a pleasure in this day and age to come across an organization that understands the meaning of great customer service and delivers on their commitment. Mr. Smith is very fortunate to have each and every one of you on his team!

We will be happy to recommend you and your company to everyone.

Frank Reed
Hudson, IL
I can definitely say Dixie has the best customer service I have ever seen! I recommend them highly.

Jan Tabor
Don Smith is a great guy to deal with. We bought our 6 horse extra wide gooseneck trailer at DHMCO maybe 15 years ago.. Sure wish when I'd had the money, I'd gone with an aluminum trailer....my steel trailer is still functional but needing repairs......not to mention having 14 horses now.........Don probably remembers us......It was our first gooseneck horse trailer and I backed it over Don's mailbox......sorry, Don.

Paul Harvie
I couldnt be more thrilled with my new horse trailer! You and your team Cindy, Michael and Joey made the process such a pleasant experience. As a single woman traveling to a dealership, by myself, I have to say my guard was up. I expected to feel pushed to buy and to have some detail slipped past me that I was not aware. I was truly amazed that I never felt any pressure to buy anything and you all were very through with every detail! When I did narrow my choices and even change my choice of trailer, no one ever pushed or nudged me in any direction except to say that you all just wanted me to be happy. You were patient with my decision making process, including thoroughly answering A LOT of questions. I also appreciate you all outfitting my trailer to my specifications. It was wonderful to leave knowing I would not have to add misc. items when I returned home. I cant thank you enough. You all genuinely want your customers to be happy with their purchase and go out of your way to make that happen. That seems rare these days. Thank you!

Mary Margarett Nevin
Hey Mike,
Chayla and I would like to thank you for everything!! We talked on the way home and came to the conclusion that we probably bought one of the cheaper new horse trainers in your lot but you Fireball and Cindy treated us like we bought the most expensive one! Made us feel like a million bucks!! That means a lot to folks like us! Thanks! You are on the top of the list for customer service! Anyone I know that needs a trailer will be sent your way!

Troy Ostby
Starbuck, MN
Great place! We drove from Fort Myers Florida and stayed in a hotel to purchase a new 3h bp trailer several months ago, from the first phone call to the last handshake it was the best experience you could ask for! Couple of nice t-shirts and a yummy thank you gift in the mail to boot! Thanks!!

Jeffrey Patrick
Dan,
Just spoke with you on the phone and wanted to follow up. We purchased our second trailer from DMHCO last year and are extremely pleased with it. The Lakota with the U-shaped dinette fits us perfectly and we get complements on it everywhere we go.
Our next trip takes us to Myrtle Beach for the American Heart Association Beach ride 9-13 November. We would be happy to pass out business cards or anything else to promote DHMCO. You had mentioned some money if it resulted in a sale. The money doesnt really interest us. Instead, just donate it to the American Heart Association. I will paste the link below to my personal American Heart Association donation page .
Over 2,000 riders are expected to turn out for this event.
We love our Lakota and the service we received from DHMCO.

V/R
Russell and Tonya Nance
rustynance@gmail.com

Donations to the American Heart Association can be made at this link.
http://horsebackbeachride.kintera.org/faf/donorReg/donorPledge.asp?ievent1153961&lis1&kntae1153961AEC97A78133545DD98E4C5CB943AF17E&supId436890813
Keaton,

Bobby and I would like to thank you for your personal attention and professionalism in the purchase of the 3 horse trailer last Friday, August 26th. First, we were totally blown away by the respect and friendly manner you had over the phone on Thursday and Friday morning before we left on our journey. You just don't get that very much today and it was refreshing, to say the least! You were honest with us about getting the trailer cleaned up and in good working condition before the sale and you and your crew worked diligently in getting the trailer ready for us in about 5 hours instead of the 2 days that it could usually take. We so appreciated you working with us. Since it was a 4 to 5 hour drive one way from our home in Kennesaw, we were limited to when we could get there and afraid that if we did not go right away, the trailer would be sold. So again, thank you for your personal attention and getting everything ready in a timely fashion!

Everyone was friendly and professional from the time we arrived, getting all the paperwork in order, showing the trailer and answering any questions we had! Thanks again to you and the whole crew!!!

We have not yet loaded the horses and went on a road trip but are looking forward to doing just that very soon! Thanks again and have a great week!

We will definitely share your website with others and if ever have horse trailer needs in the future, we know exactly where we want to do business!

Sincerely,

Bobby and Sherry Moore
Lost Mountain Stables
We just wanted to send a great big thank you to Mike and the Lakota company. We purchased a 2016 Lakota big horn last year, and several weeks ago the Ac started giving us trouble. We called Mike who intern called The service management at Lakota. with in 1 hour we had contact with a repair shop 15 miles from our house. It will have a new Ac installed this week. Thank you for your quick response! ! We love you guys!!!! Jan Tabor

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